The Office

Contact Information
Ordering
Minimum order please Read!
Payment
Shipping
Security
Returns

Contact Information

Please feel free to contact us if you have questions, or just to let us know if you are happy with our performance.

Ordering

Please register and select any product you like from our catalog.

1. You must be a member to order: If you're already a member,click here to browse the full catalog. If haven't joined us yet, click here. Seazen Jewelry will confirm and activate your status within 24 hours so you can log in to purchase our products.

2. In the main catalog select the items you're interested in. They'll appear on the shopping cart. click submit, and we will get back to you within 24 hours. So that SJ may provide you with the fastest service, we recommend ordering on our secured site or alternatively contacting us via email or telephone..

Minimum Order

We are an online wholesaler. If you are interested in purchasing just a few pieces for yourself please contact us. We will be happy to try to help.If you are a retailer or a distributor, keep reading. SJ requiresa minimum order of only 10 pieces /size/color per design from our online catalog. It's very easy to begin with a trail order SJ also accepts special orders following your own designs and models. In this case the minimum order is 40 pieces

Order Fulfillment

1. After placing an order, a 40% deposit is required. We accept payment of the deposit only by T.T. (wire transfer). We will start processing your order as soon as your deposit is received. The balance (normally 60%) is to be paid by TT once the order is completed and ready to be shipped

Please allow at least 3 to 5 days for your order to reach you from the date it is shipped, depending on the currier and the day of the week the order is shipped.

2. It typically takes 6-8 weeks from order placement until you receive your order, however, we cannot guarantee delivery time by 100% from the time of order placement. There are a number of factors beyond our control. We will make every effort to meet your deadline.

Payment- We accept Wire Transfers

Shipping

Your order will be shipped from Bangkok, Thailand; on the same day that your payment is received. SJ offers you three effective and convenient shipping services. They are – FedEx, UPS and EMS

Depending on the chosen shipping service, and customs procedures, the merchandise will be with you in approximately 3-5 days. Shipping cost automatically includes insurance as well. Check the transport fee here

Security

Here at Seazen Jewelry We make every effort to ensure that your purchase experience is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. We employ high security grade 128-bit SSL server certificates as used in all leading Web sites. These certificates are compatible with 99% of the browsers used on the Internet today. SSL128SCG10 certificates are recommended in any environment requiring the highest level of encryption, authentication and assurance. In addition, we use Internet fraud screening to protect credit card transactions.

To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https ://…) in the Web site address to indicate that you're in a secure environment. Please note that Visa does not automatically give an account the option for online purchasing. If you are unsure whether this feature is available to you, please contact your Visa Call Center.

Return Policy

Return Policy: “100% Money Back Guarantee. No Questions Asked.” SJ will refund money within 15 working days of your receiving an order, no questions asked. No reason is needed. It is our way of demonstrating our complete confidence that you will find our merchandise to be as good as we claim it is. If you do need to return products, please read the procedure below:

Returns Procedure:

1. Please check the items and report (call, email, or fax) that you wish to return them within 24 hours of receiving them. The first notice that you would like to return items must be within this time; if later than that, we will not accept any items for any reason. We will discuss the return details with you at this time. All items to be returned must be in the original SJ box, with the original inner wrappings. If the box and other packaging are not returned, we will not accept the returned items and refunds or credit against a future purchase will not be issued. Please print the Returned Items Form. Please fax the completed Returned Items Form to confirm the return of items. Please wait to receive the Confirmation Card concerning the items you are returning from SJ. Repack the items in their original packaging and send back to SJ at the address in the Confirmation Card.

2. SJ will inspect the items that have been sent back and authorize a refund or credit to the customer's account as soon as possible. The time to refund or credit depends on the type of items that have been sent back from the Client. After accepting the returned items, we will transfer the refund via bank transfer, or give credit against the customer's next purchase, according to the customer's wishes as indicated on the Returned Items Form.